Frequently Asked Questions

Contact us by phone at (618) 988-1844, email hello@kfsevents.com, or fill out our online quote form. We'll discuss your event details, inventory needs, and provide a customized quote. Once approved, we'll secure your date and walk through the planning process together.

It depends on the size of your event. Large weddings and major events should book a year or more in advance — peak wedding season dates fill up fast. For smaller events, a few weeks is often enough. We can also make things happen on shorter timelines when needed — it really comes down to inventory availability. The sooner you reach out, the more options we can offer.

We review your request and contact you within 24 hours. We'll discuss your event in detail—date, venue, guest count, specific items needed, and budget. You'll receive a customized quote, and once approved, we schedule a pre-event planning call to finalize all details.

We serve the entire Southern Illinois region, including Marion, Carbondale, Herrin, Carterville, Murphysboro, Mt. Vernon, and beyond. If you're unsure whether we cover your location, call us at (618) 988-1844. We may be able to accommodate events outside our primary service area.

Yes. Delivery and professional setup are available with all rental packages. We bring everything to your venue and set it up properly. For items like tables, chairs, and smaller equipment, customer pickup is also available from our location in Herrin. Tents require professional installation by our crew.

We offer a full range of tent options—frame tents, clear-top tents, and traditional pole tents—that provide complete weather protection. We also carry sidewalls for additional coverage. Discuss weather contingencies when booking.

For most events, we can work with you on a customized rental package based on your needs and budget. For very small orders, there may be a modest service charge. Call us to discuss your specific event.

Absolutely. We encourage clients to visit our showroom or arrange a viewing. Call us at (618) 988-1844 to schedule a time to see our inventory and discuss options.

Our rental fees cover the items themselves, delivery to your venue, professional setup, and takedown. Linens, catering coordination, and staffing (if needed) may be additional. We'll specify everything in your quote.

We offer frame tents (20x20, 20x40, 30x60, and larger), clear-top tents, and traditional pole tents in various sizes. We can typically accommodate events from 20 to 1,000+ guests. Discuss your guest count and space needs with our team.

Yes. Sidewalls provide weather protection and privacy. We offer clear and solid sidewall options that attach to most frame and pole tents. Pricing varies based on tent size and sidewall material.

Absolutely. We offer various lighting options including bistro lights, uplighting, chandeliers, and string lights. Lighting can transform a tent and is popular for evening events. Ask about lighting packages when booking.

In most cases, yes. Our team is experienced with sloped ground, gravel, pavement, and other challenging surfaces. Some setups may require additional support or equipment, which we'll discuss during planning.

Yes. We regularly collaborate with wedding planners and coordinate seamlessly. If you're working with a planner, let us know and we'll include them in all communications.

We're happy to coordinate with other vendors. Our team is experienced working alongside caterers, florists, photographers, and other service providers to ensure everything flows smoothly on event day.

We offer a selection of table linens and basic décor items. For more extensive décor, we can recommend trusted local vendors or work with items you source. Discuss your full vision during planning.

We can set up separate ceremony and reception areas using different configurations of chairs, tables, and décor. We'll work with your wedding planner or vision to create distinct spaces that flow smoothly.

Fill out our online quote form, call us at (618) 988-1844, or email hello@kfsevents.com. Provide your event date, guest count, location, and rental needs. We'll respond within 24 hours with a customized quote.

Yes. A deposit secures your date and event details. The amount will be specified in your quote. The balance is due before your event. We'll include payment terms in all quotes.

Cancellation policies vary based on timing and circumstances. We'll include specific terms in your quote and contract. For details, call us at (618) 988-1844 or email hello@kfsevents.com.

No. We believe in transparent pricing. Your quote will include delivery, setup, and all specified items. We'll discuss any additional charges upfront before you book.